Shipping policy

Order Processing
  • Processing Time: Orders are typically processed within 1–3 business days after payment confirmation.

    Business Days: Monday through Friday, excluding public holidays.

    Orders placed on weekends or holidays will be processed the next business day.

Please note: During peak seasons, promotions, or holidays, processing times may take slightly longer.
Shipping Rates & Delivery Estimates

Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout.

Domestic Shipping (within [your country])


  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

    Shipping rates are calculated at checkout based on order weight, dimensions, and destination.

International Shipping


  • Delivery typically takes 7–21 business days, depending on destination and customs processing times.

  • International shipping rates are calculated at checkout.

Note: Customs duties, taxes, and fees may apply and are the customer’s responsibility.
Order Tracking


Once your order ships, you will receive a confirmation email with your tracking number and a link to track your package.

If you haven’t received tracking details within 5 business days, please contact us at support@petalnfern.store.
Delivery Issues

a. Incorrect Address

Please ensure all shipping information is correct at checkout.

Petal & Fern is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

b. Lost or Stolen Packages

We are not responsible for lost or stolen packages after they have been marked “delivered” by the carrier.

If this occurs, please contact the shipping carrier directly for assistance or file a claim.

c. Delays

Occasional delays may occur due to weather, customs, or carrier issues beyond our control.

We appreciate your patience and understanding in such cases.
Order Changes & Cancellations

If you need to update or cancel your order, please contact us at support@petalnfern.store within 24 hours of placing your order.

Once an order has been processed or shipped, we cannot guarantee modifications or cancellations.
Damaged or Missing Items

If your order arrives damaged or incomplete:


Notify us within 48 hours of delivery at support@petalnfern.store.

Include your order number, photos of the damaged item(s), and packaging.

We will review your case and arrange a replacement or refund as appropriate.
Shipping Restrictions

We currently do not ship to P.O. boxes or APO/FPO addresses.
Certain products may have shipping restrictions due to size, weight, or regional regulations.
Contact Us

For any shipping-related inquiries or special requests, please reach out to:

Petal & Fern
Email: support@petalnfern.store
Website: https://petalnfern.store